Here's what you should do, when a TTK Healthcard member comes to your facility in Emergency.
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You will admit TTK Health cardholders immediately when approached to you for Emergency medical admission.
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A relative and the treating doctor/ surgeon can fill the pre-authorisation form and can be faxed for approval, within 3 hours of the admission.
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We will need atleast 6 hours to process and authorise an Authorisation and a maximum of 24 hours.
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Once the authorisation is received, please proceed with the treatment and upon patient discharge forward the bills (see billing & paperwork section) to TTK Branch office.
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Please ensure an Authorisation approval is received with you prior to discharging patient from the hospital
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If an Authorisation is rejected, then it only means that cashless access is declined, AND IS IN NO WAY TO BE CONSTRUED TO BE DENIAL OF TREATMENT.
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Please collect the amount to be paid towards hospitalisation from the patient upon his discharge, in such cases.
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Please ask the policy holder to contact TTK Branch office directly to sort any issues pertaining to rejections.
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