• Check if the TTK Health cardholder has informed TTK prior to admission and has the Authorisation letter in hand.
  
  
• Meanwhile admit immediately when approached to you for medical admission
  
  
• If patient comes without pre-authorisation approval, then please have a Pre-Authorisation form (Annexure A) available with your Billing/Admin dept, filled and faxed to the nearest TTK Branch Office.
  
  
• We will need a maximum of 4 days and a minimum of 24 hours to process and authorise an Authorisation.
  
  
• Once the authorisation is received, please proceed with the treatment and upon patient discharge forward the bills (see billing & paperwork section) to TTK Branch office
  
  
• Please ensure an Authorisation approval is received with you prior to discharging patient from the hospital
  
  
• If an Authorisation is rejected, then it only means that cashless access is declined, AND IS IN NO WAY TO BE CONSTRUED TO BE DENIAL OF TREATMENT.
  
  
• Please collect the amount to be paid towards hospitalisation from the patient upon his discharge, in such cases.
  
  
• Please ask the policy holder to contact TTK Branch office directly to sort any issues pertaining to rejections.

Outpatient Admissions
Authorisations for OPD are subject to the policy conditions and amount required for the same Hospital is to inform TTK about all OPD cases clearly in the Pre Authorisation Form.